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Price

All prices quoted on TecPrint website are in British Pounds Sterling and are exclusive of postage within the British Isles with the exception of quoted orders which shall illustrate a unit and courier cost. This cost shall be quoted to the customer prior to acceptance.
TecPrint is entitled to increase the price of goods at any time prior to printing the product(s) due to factors beyond our control, however once the product(s) has been printed TecPrint will honour the price as per the email agreement with the customer.

Payment

TecPrint use Paypal Payments. if you dont have a Paypal account please Visit www.paypal.com to register

Cancellation

No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of TecPrint. As goods are personalised a 'cooling off' period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected.

Alterations

TecPrint shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed TecPrint shall not be liable for the cost of a reprint.

Delivery

Orders are dispatched same day or next working day, large orders will be dispatched within 7 days.
Any dates provided for delivery are approximate only, and TecPrint is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products

Orders not received within 15 working days of dispatch must be reported to TecPrint by email. Failure to notify us within this period may result in TecPrint not accepting any responsibility for items dispatched and not delivered/received.

Delivery Costs

The cost displayed throughout the site includes the cost of postage within the British Isles with the exception of quoted orders which shall be quoted to illustrate unit and courier costs. This cost shall be quoted to the customer prior to acceptance. Costs for delivery outside the UK shall be calculated in accordance with point 12 of these terms. Orders will be dispatched using Royal Mail or for larger parcels a Courier will be used (please contact us for a quote for larger orders) Goods returned to TecPrint described as undeliverable, will be subject to a redelivery charge

Damaged Goods

Damaged goods must be reported to TecPrint within 24 hours of delivery by email, failure to do so and TecPrint will not accept responsibility and the customer shall not be entitled to reject the goods.
Upon agreement by email TecPrint will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by TecPrint to qualify for a replacement free of charge. A refund may be considered at the discretion of TecPrint. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by TecPrint.

TecPrint are not liable for the quality of Economy Mugs. Economy mugs are of a low grade quality which may give out poorer results. Economy mugs must not be used with any abrasive cleaning solutions or equipment. i.e Bleach, Rough side of sponge. Economy mugs must not be used in the dishwasher or microwave. TecPrint is not liable for quality of Economy Mugs.

Images

TecPrint does not accept responsibility for the quality of images sent to us, 'the higher the quality of image the better the print'. (please refer to the FAQ section of this site).
Licensed or copyright images, logos or trademarks must not be submitted to TecPrint by the customer for reprint without the consent of the owner. TecPrint shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.

Image Colour

TecPrint will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and TecPrint is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. Should the customer have concerns regarding the colour match on multiple orders of the same design TecPrint recommends that a sample mug is obtained, to proceed without a sample is at the sole risk of the customer. All products are printed by hand, as such TecPrint shall endeavour to match the colour, style and positioning on each item however TecPrint is unable to guarantee an exact match.

Errors

TecPrint does not accept responsibility for customer input or spelling mistakes on orders. TecPrint does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.

Website Liability

Whilst TecPrint endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, TecPrint shall not be liable to the customer or site visitors for any destructive results.

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